Parts Town has partnered with The Whalen Company — the Easton, Maryland-based manufacturer of fan coils and water-source heat pumps now owned by VAST Industrial Corp. of Ontario, Canada — to streamline nationwide access to Whalen OEM HVAC parts, according to Supply House Times coverage. The partnership brings Whalen's fan coil parts catalogue into Parts Town's commercial parts distribution infrastructure, making Whalen OEM parts available through Parts Town's digital ordering and same-day/next-day delivery capabilities.
Parts Town is one of the most significant disruptors in commercial HVAC and foodservice equipment parts distribution — a company that applied the Amazon model to parts distribution, building a massive OEM parts catalogue with digital ordering, real-time inventory, and rapid fulfilment that traditional distributors struggled to match. The Whalen partnership extends Parts Town's OEM catalogue into the HVAC fan coil segment and provides Whalen's customers — facility managers and mechanical contractors maintaining high-rise residential and hotel HVAC systems — with the fast, reliable parts access that Parts Town has built its reputation on.
Who Is Parts Town?
Parts Town, headquartered in Addison, Illinois, is a commercial parts distributor that built a technology-forward OEM parts distribution business for foodservice equipment and has been expanding into commercial HVAC. The company's model is built on:
• Massive OEM parts catalogue: Parts Town maintains one of the largest digital OEM parts catalogues available — parts searchable by equipment model, serial number, and part number with real-time inventory visibility.
• Same-day and next-day fulfilment: Parts Town's distribution infrastructure enables rapid delivery that reduces equipment downtime for commercial customers — a competitive advantage over traditional parts distributors that may have longer lead times.
• Digital-first ordering: Web, mobile, and API ordering capabilities that integrate with service management software — making Parts Town a natural technology partner for field service management platforms.
Parts Town's partnership with The Whalen Company brings Whalen's fan coil and water-source heat pump OEM parts catalogue into Parts Town's commercial parts distribution network — providing facility managers and mechanical contractors maintaining high-rise residential and hotel HVAC systems with the digital ordering and rapid fulfilment infrastructure that Parts Town has built in commercial foodservice equipment parts.
The Fan Coil Service Parts Market
Whalen fan coil units — installed in hotels, condominiums, apartments, and high-rise commercial buildings — require regular maintenance parts: fan motors, filters, drain pans, coil assemblies, valves, and controls. In a 300-room hotel, there are 300 individual fan coil units, each requiring periodic maintenance and eventual parts replacement.
The challenge for facility managers and mechanical contractors servicing these systems has historically been parts availability: Whalen is a specialised manufacturer whose parts are not stocked by general HVAC distributors. Extended lead times for parts create equipment downtime that is particularly problematic in occupied hotels and condominiums — a failed fan coil unit in an occupied guest room is an immediate customer service problem.
Parts Town's distribution infrastructure — same-day or next-day availability on stocked parts — directly addresses this downtime risk and makes Whalen fan coil maintenance more reliable for the facilities and mechanical contractors who need it.
Frequently Asked Questions
What is Parts Town?
Parts Town is an Addison, Illinois-based commercial parts distributor known for its technology-forward OEM parts distribution model — massive digital parts catalogue, real-time inventory, same-day and next-day fulfilment, and digital-first ordering. The company expanded from commercial foodservice equipment parts into commercial HVAC parts.
What does the Parts Town-Whalen partnership provide?
The partnership brings Whalen fan coil and water-source heat pump OEM parts into Parts Town's distribution catalogue, providing same-day or next-day nationwide access to Whalen parts for facility managers and mechanical contractors maintaining high-rise residential, hotel, and commercial building HVAC systems.
